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LIMITED WARRANTIES AND SUPPORT FOR UNET COMPUTER SYSTEMS
LIMITED WARRANTIES
Pcspecial.com (dba Unet, Inc), hereafter referred as Unet, warrants the hardware (but not the software) included in the original computer system, or shipped, as part of an order modification within 30 days from the original purchase, to be free of defects in materials and workmanship, for a period of one (1) calendar year (or three (3) years if so purchased in the original purchase order), from the day of original shipment from Unet to the Client. Third parties hardware peripherals external to the Unet Computer, other than keyboard and standard mouse, (including monitors, printers, joystick, trackball, speakers, plotters, scanners, digital camera, etc.) are covered by their respective manufacturers warranties. Please consult those manufacturers for details on their warranties.
THIRTY DAYS REPLACEMENT/REPAIR PARTS LIMITED WARRANTY
Replacement parts for Unet systems repair are warranted against defects in materials and workmanship for thirty (30) days from the date of shipment by Unet or until the expiration date of the original three years or one year Unet Limited Warranty, as may be the case, whichever is longer.
TERMS OF Unet LIMITED WARRANTIES
The above limited warranties are granted to the original customer end-user only and are non-transferable. Removal of hardware from an Unet System and its use in a different system or configuration voids all applicable limited warranties. Any claims under these warranties must be made before the end of the applicable warranty period. During the applicable warranty period that starts from the date of original shipment of the Unet System, if Unet determines that a part or system is defective in material or workmanship, Unet, at its sole discretion, will provide the customer with a repaired part or system, or replace any part or system that is covered by the applicable warranty. In the event, Unet provides a repaired or replacement part, telephone technical assistance will be provided. Installation hardware labor will be provided at the client site only if the client chose (at the time of the original purchase) to purchase on-site service from an Unet-authorized Third-party service provider and will be provided pursuant to the terms of such on-site service contract, at sole discretion of Unet. Unet reserves the right to substitute functionally equivalent new or serviceable reconditioned parts and systems. The responsibility of Unet is limited to repair or replacement, either of which may be selected by Unet at its sole discretion. The above limited warranties cover the use of a Unet System under normal conditions. The above limited warranties do not cover functional interactions of a Unet System with peripherals and add-ons not sold by Unet. The above limited warranties are void if the Unet System has been damaged, altered or rendered defective in any way, by, but not limited to:
1.   Accidents, misuse or abuse, including hazardous environmental operation or exceeding Unet environmental specifications or shipping;
2.   Internal connection with parts not manufactured or sold by Unet;
3.   Modification, scratching, defacing, labeling or markings of any kind;
4.   Service or modifications by anyone other than Unet or an authorized Unet third-party service provider, without Unet proper technical authorization and guidance;
5.   Damages determined by Unet to have been caused by customer;
6.   Damages caused by fire, flood, earthquakes, lighting, immersion, spilled liquids, falls, winds or impact with other objects, war, radiation and other "acts of God".
Unet TECHNICAL SUPPORT
Unet provides technical support with respect to installation and configuration of hardware products included in the original Unet System purchased from Unet. Unet also provides telephone technical support service with respect to the configuration of Unet-installed software for thirty (30) days from the date of shipment to the original customer. Customer support is provided calling (972) 907-2300. Tech support is also provided by faxing at (972) 437-2506 or by e-mail to support@pcspecial.com.
In order to reach the Unet tech support team, the Customer has to produce the serial number of the Unet System he/she is requesting technical support, to allow the Unet engineer to verify the original Unet configuration, in order to provide the required support. A copy of the original invoice or purchase order can be requested at Unet discretion to verify the warranty and original configuration. For the best quality of service, Unet requires the Customer to call while at the Unet System he/she is requesting support for, and to be capable of interacting with it while on the phone, and take quick notes on how to proceed in the resolution of their hardware problems. Special tech support services are available for sale, to the Unet customers, at the Unet site and are not included in the standard free tech support. Such services include: re-load and re-configuration of operating systems or other customer provided application software; integration with third parties peripherals; Unet System hardware upgrades. Please consult your Unet representative for details.
DISCLAIMER
THE ABOVE LIMITED WARRANTIES DO NOT EXTEND TO ANY OTHER PRODUCTS NOT ORIGINALLY COMING FROM Unet COMPUTER CORPORATION, NOT PURCHASED DIRECTLY FROM Unet NOR FROM A Unet AUTHORIZED COMPUTER DEALER. THE ABOVE LIMITED WARRANTIES ARE VOID IF THE EQUIPMENT HAS BEEN DAMAGED, ALTERED OR RENDERED DEFECTIVE IN ANY WAY, BY, BUT NOT LIMITED TO: (A) ACCIDENTS, MISUSE OR ABUSE, INCLUDING HAZARDOUS ENVIRONMENTAL OPERATION OR EXCEEDING Unet SPECIFICATIONS, OR SHIPPING; (B) INTERNAL CONNECTION WITH PARTS NOT MANUFACTURED OR SOLD BY Unet; C) MODIFICATION, SCRATCHING, DEFACING, LABELING OR MARKINGS OF ANY KIND; D) SERVICE OR MODIFICATIONS BY ANYONE OTHER THAN Unet OR AN AUTHORIZED Unet COMPUTER DEALER.
EXCEPT AS SET FORTH ABOVE, Unet MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE. Unet EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN. IN THE EVENT AN Unet PRODUCT IS NOT FREE FROM DEFECTS AS WARRANTED ABOVE, YOUR SOLE REMEDY, AS THE PURCHASER, SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. CORRECTION OF NONCONFORMITY'S, IN THE MANNER AND FOR THE PERIOD OF TIME PROVIDED ABOVE, SHALL CONSTITUTE FULFILLMENT OF ALL LIABILITIES OF Unet TO THE PURCHASER, WHETHER BASED ON CONTRACT, NEGLIGENCE, OR OTHERWISE WITH RESPECT TO, OR RISING OUT OF, SUCH EQUIPMENT.
UNDER NO CIRCUMSTANCES WILL Unet BE LIABLE TO THE PURCHASER, OR TO ANY DIRECT OR INDIRECT USER, FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS OR OTHER DIRECT AND INDIRECT DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE ANY Unet PRODUCT.
THE ABOVE LIMITED WARRANTIES ARE VOID IF THE Unet SYSTEM HAS BEEN DAMAGED, ALTERED OR RENDERED DEFECTIVE IN ANY WAY, BY, BUT NOT LIMITED TO:
1.   ACCIDENTS, MISUSE, OR ABUSE, INCLUDING HAZARDOUS ENVIRONMENTAL OPERATION OR EXCEEDING Unet SPECIFICATIONS, OR SHIPPING;
2.   INTERNAL CONNECTION WITH PARTS NOT MANUFACTURED OR SOLD BY Unet.
.   MODIFICATION, SCRATCHING, DEFACING, LABELING OR MARKINGS OF ANY KIND.
4.   SERVICE OR MODIFICATIONS BY ANYONE OTHER THAN Unet OR AN AUTHORIZED Unet COMPUTER DEALER OR Unet WARRANTY SERVICE PROVIDER.
5.   DAMAGES CAUSED BY FIRE, FLOOD, EARTHQUAKES, LIGHTING, IMMERSION, SPILLED LIQUIDS, FALLS, WINDS OR IMPACT WITH OTHER OBJECTS.
6.   DAMAGES OR LOSS OF ANY KIND CAUSED BY THIRD PARTY SOFTWARE OR HARDWARE.
7.   DAMAGES CAUSE BY FAILURE TO PROVIDE A SAFE AND SUITABLE INSTALLATION ENVIRONMENT.
THIRTY DAYS MONEY BACK GUARANTEE
IF YOU ARE NOT SATISFIED WITH YOUR Unet PRODUCT (S), OR IF YOU DO NOT AGREE WITH THE ABOVE LIMITED WARRANTY AND IT’S DISCLAIMER, OR ANY OTHER Unet SALES TERMS, YOU HAVE THIRTY (30) DAYS FROM THE DATE OF RECEIPT OF THE PURCHASE TO RETURN THE PRODUCT(S) TO Unet FOR A REFUND. THE PURCHASED PRODUCT(S) MUST BE RETURNED PURSUANT TO THE 30 DAYS MONEY BACK GUARANTEE CLAIM PROCEDURE AS SET HEREUNDER. THE AMOUNT OF THE REFUND WILL NOT CONTAIN THE ORIGINAL SHIPPING CHARGES, NOR YOUR SHIPPING CHARGES BACK TO Unet AND CAN BE SUBJECT TO A RESTOCKING FEE FROM THE ORIGINAL PURCHASE PRICE IF THE RETURNED PRODUCT(S) IS NOT IN "PERFECT RE-SELLABLE CONDITION". SUCH A RESTOCKING FEE IS SET AT THE SOLE DISCRETION OF Unet AFTER INSPECTION OF THE RETURNED PRODUCT(S). SOFTWARE PRODUCTS AND SPECIAL ORDER ITEMS ARE NOT ELIGIBLE FOR THE 30 DAYS MONEY BACK GUARANTEE.
TTHIRTY DAYS MONEY BACK GUARANTEE CLAIM PROCEDURE
1.With your original invoice and system serial number, call Unet Technical Support and explain the problem you are having with your system. If Unet cannot resolve the issue to your satisfaction, or simply you want your money back for your reasons, you can contact our customer service or your original Unet sales representative to issue a Credit Return Merchandise Authorization number (CRMA) allowing you to return the product(s) to Unet and stating the terms and the amount of the refund.
2.Considering that the freight from Unet to you and the return freight is non refundable, we advise you to possibly keep the monitor or other accessories you might like, to minimize the freight cost to the minimum. Your original sales representative will be able to assist on the purchase value of monitor and other accessories you might be willing to keep.
3.Ship the Unet product(s) back to the address stated on the CRMA form. Ship freight prepaid and insured by you, using the original Packing materials, including any accessories originally supplied with the Unet system (manuals, driver diskettes etc.) Write the CRMA number on the Outside of each container returned and include a copy of such CRMA in the box. Unet assumes no responsibility for Products shipped from the customer to Unet.
4.All equipment must be in "as-new" & "perfect re-sellable" condition, the refund process will be initiated after a careful inspection of the status or the returned product(s). If any defects are found, the Unet customer service will immediately contact you to discuss a fair solution. To receive a 30 days refund, the product must be received by Unet within 5 days from the date of the issuance of the CRMA form to the customer.
5.Refunds for Unet products will be issued within 10 working days after receipt and inspection of the product(s). Purchases with credit card will be issued a credit on the same card. A credit to your account, or a company check will be issued accordingly to net or cash purchases.
Unet EXPRESS PARTS REPLACEMENT
Within the duration of the Unet warranty, pursuant to the warranty claim requirement set hereunder, in the Continental U.S. territory only and depending on the nature of the failure, Unet Computer provides its Direct Original Customers with an exclusive EXPRESS PARTS REPLACEMENT program. Within the validity and applicability of the Unet Limited Warranty, in the event one or more components of an Unet product(s) is found to be faulty or defective, Unet will ship the replacement part(s) to the site of the Customer, free of charge by FedEx Standard Overnight or equivalent shipping service. An RMA form will be issued by the Unet Tech Support with the description of the faulty part, the problem of the fault, a retail value of the part(s) and the written agreement of the customer to return the faulty part within 10 days of receipt of the replacement one. A major credit card is requested to guarantee such return unless he or she is already an approved customer on net terms. Is such case, a valid customer Purchase Order number is required by written, prior to shipment. If the customer is not capable to provide a valid credit card or approved P.O. for the amount of the faulty part(s), such part(s) must be returned before the replacement part can be shipped. If the faulty part(s) is not returned within thirty (10) days (freight-prepaid and insured by customer), after the Customer has received the replacement part(s), Unet will, without further notice, charge the Customer credit card or debit the Customer account with the retail amount contained in the original RMA form and issue a sale invoice for the replaced part(s). Such sale is considered final. If the Customer has purchased from Unet an On-Site service contract (issued from a third party provider) at the time of purchase, the exact same procedure will be applied to part(s) provided at the site of customer to be installed by the On-Site service provider staff. Unet reserves the right to replace part(s) with equally functional parts new or refurbished. Such part(s) are guaranteed for 30 days or up to the end of the original system warranty, whichever is longer. At sole Unet discretion, within the continental USA only, the complete Unet system unit may be recalled (if under warranty) to perform services or verifications that are beyond a simple and easy replacement of a faulty part(s). In such case (for the first year of warranty only), Unet will pay the freight both ways based on FedEx Economy or equivalent second day service. The Customer can elect to pay shipping to Unet with an Overnight Service of his choice and Unet will send it back FedEx Standard overnight (or equivalent) at Unet expense. All efforts are made to minimize the turn around time of such unit accordingly to an accurate testing and verification on the unit functionality, as specified by the above procedure and pursuant to the warranty claims set hereunder. Unet assumes no responsibility for loss or damage of any data from Unet products shipped to Unet for repair or replacement. In case of customer fault that affects the unit functionality, like software viruses, improper software installation or modifications, or malfunction due to hardware or software products not originally purchased by Unet, the customer will be billed for the freight cost plus the current Unet service repair rate. An estimate will be provided to the customer before proceeding with the work. Customer agrees to at least pay for freight and $ 75.00 inspection fee in such a case. All service will be provided pursuant to the present service and warranty conditions and warranty and service claim procedures described hereunder.
ON SITE SERVICE
Installation hardware labor will be provided at the client site only if the client chose, at the time of the original purchase only, to purchase on-site service from an Unet-authorized Third-party service provider. On Site Service will be provided pursuant to the terms of such on-site service contract, at sole discretion of Unet technical support engineers. On Site service is available in major USA and Canada locations for the duration of one year or three years if so purchased. The On Site service contract covers only the system and its internal components -- originally sold by Unet and is limited to hardware parts replacement and installation only. We invite the customer to refer to such contract for further details.
WARRANTY & SERVICE CLAIM PROCEDURES
To claim service pursuant to the above Unet Limited Warranty, you, the Purchaser, must comply with the following condition:
PROOF OF PURCHASE WITHIN A YEAR (OR THREE YEARS): The purchaser has to be able to show the original purchase invoice, from Unet, with a shipping date that is within one year (or three years if warranty so purchased) from the date of requested warranty service.
RETURN AUTHORIZATION NUMBER: The purchaser must obtain and send back signed, by fax or mail, a valid Return Authorization Number (RMA) form from Unet tech support. Such RMA form will describe the requested replacement part(s), its retail value and the customer promise to return the faulty part(s) within 10 days from receiving the replacement part(s). Any merchandise sent back without a valid Unet RMA number will be rejected and no replacement part(s) can be sent to the customer without a valid and signed RMA form received from the client.
ORIGINAL SHIPPING CONTAINERS: The purchaser must have the merchandise shipped using the original Unet packing material. Use of non-original packing material sent back might void the warranty status.
PREPAID SHIPPING & INSURANCE: The purchaser must supply the merchandise back with prepaid freight and proper insurance. For any merchandise sent freight-collect, Unet will charge the Customer the freight cost and handling fees.
ADDITIONAL WARRANTY INFORMATION
The purchaser may request further information on how to obtain warranty service by contacting the Unet Customer Service & Support team at: (972) 907-2300, fax # (972) 437-2506, or by writing to: Unet Inc., Customer Service, 610 Presidential Dr., #102, Richardson, Texas 75081
CONDITIONS AND TERMS OF SALE
The sale of Unet (herewith: the Seller) products is subject to the terms and conditions stated herein, which shall replace any conditions and terms that are issued by the customer.
DOCUMENTS ISSUED BY A CUSTOMER STATING ADDITIONAL, CONFLICTING, OR DIFFERENT TERMS ARE HEREBY REJECTED BY Unet COMPUTER CORPORATION, ARE TO BE ENTIRELY INAPPLICABLE TO ANY SALE STATED HEREIN AND SHALL NOT BIND THE SELLER IN ANY WAY.
Title to products shall be transferred from seller to buyer upon shipment from seller’s plant. Customer shall pay the entire amount stated on the seller’s invoice, which includes all shipping and handling charges. Customer agrees to pay interest charge on any past due invoices, which will be equal to the highest rate allowed by law. Customer agrees to pay for all collection costs, which may include attorney’s fees and litigation costs. Any dishonored checks will face a $20.00 service charge. Unless otherwise stated by the seller, the prices given do not include any sale, excise, federal, state, local, or other similar taxes. If duties are applied to the products provided by the seller, it shall be the sole responsibility of the customer to pay such taxes.
Any unforeseen circumstances that occur without the fault of the seller, natural or unnatural, which include but are not limited to acts of God, earthquakes, flood, fire, late deliveries by suppliers or other difficulties which arise shall completely relinquish sellers liability for any delay in performance.
During product scarceness or production delay the seller may allot deliveries and sales at its sole discretion.
Customer is responsible for backing-up customer’s hard-drive prior to return for repair or replacement. Any loss of data occurring during shipping, repair or replacement shall not be the responsibility of the seller.
The software included in this sale is under the protection of all Copyright laws and international treaty provisions. Computers that are sold equipped with software are issued a license to use the software on the system that it was installed. Any transfer of license to use the software must accompany a transfer of ownership of the computer to the new software user. Any backup copies of the software must be destroyed after seller transfers ownership of the computer to the purchaser. It is the responsibility of the purchaser to create backup copies of the software and comply with any applicable software license agreement and Copyright laws.
THERE IS ABSOLUTELY NO WARRANTY ON THE SALE OF SOFTWARE; ALL SOFTWARE IS SOLD AS RECEIVED FROM THE SOFTWARE MANUFACTURER.
Unless the management of Unet gives prior written approval, seller’s products are not to be used as critical components in life support systems. Critical components can be considered parts of a life support system whose failure to perform could result in the breakdown of a life support system. Life support systems can be considered instruments whose nonperformance can be reasonably expected to result in considerable harm to the user.
The State of Texas, maintains governing power over this agreement. Customer acknowledges that Texas courts have jurisdiction over this agreement and that any and all disputes that arise shall be settled in Texas County of Dallas.
These written agreements supersede and replace any prior or contemporaneous agreements. It will be binding on the heirs and successors of the parties hereto. If any section of this agreement is found to be invalid, the remainder of the agreement shall remain intact and in full force.
Copyright (c) 1989-2017 Unet Computer Corp. Revised June 8th 2006.
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